Purpose-built agents for your customer journey
Agents are designed from your actual customer journeys — not adapted from generic templates. Scope, tone, and escalation criteria are defined before any configuration begins.
Every agent response draws from your structured IQ knowledge base with source citations — eliminating hallucinations and building customer trust.
Agents go beyond answering questions. They can look up orders, trigger workflows, submit forms, and interact with your systems via configured tool connectors.
Escalation criteria are defined per intent category — so agents hand off at exactly the right moment, with full conversation context and suggested next steps.
Resolution and escalation rates are measured against targets throughout development, giving you clear evidence of what the agent can handle before going live.
Generic chatbots follow scripts. They ask for an email address, say they'll pass your request on, and then nothing happens. Customers notice. Trust erodes.
Reaktly's AI Agent Development service builds agents that behave like a natural extension of your team. We start from your customer journey — the questions people actually ask, the actions they want to take, the moments where they need a human — and design agent behavior that fits those flows precisely.
Every agent we build is grounded in your knowledge base, connected to the systems your team uses, and tuned against real conversation data. The result is an AI presence on your channels that handles complexity gracefully, resolves what it can, and escalates what it can't — without frustrating customers in the process.
Whether you need a support agent for a complex product catalog, a sales qualification agent, or an internal IT helpdesk agent, the approach is the same: journey first, knowledge second, performance third.
We map the specific customer journeys your agent will serve — entry points, intent categories, decision trees, and the exact moments where escalation to a human is the right call. This shapes every design decision that follows.
We configure agent flows inside Reaktly, connect your IQ knowledge base, set up required action tools (API calls, lookups, form triggers), and deploy to your configured channels. Agent behavior is shaped iteratively against test queries before any live traffic.
We benchmark agent performance against your defined resolution targets, tune escalation thresholds, and hand over with full documentation. Your team receives training on managing and improving agent behavior ongoing.