Connect every system that shapes customer experience
Connect Salesforce, HubSpot, Zendesk, Intercom, or custom CRM systems so agents and operators always see customer history and can log interactions in real time.
Pull live order data, subscription status, or product availability from Shopify, WooCommerce, or custom commerce platforms directly into the agent conversation.
Trigger real-time alerts or agent actions based on external events — payment failures, shipping updates, ticket escalations — via configurable webhooks.
Every integration is implemented with proper authentication, rate limiting, error handling, and logging — built to production standards, not proof-of-concept shortcuts.
Beyond off-the-shelf platforms: we integrate with proprietary internal APIs, legacy systems, and custom databases wherever your team's operational data lives.
AI agents that can't reach your systems are decorative. They answer in isolation, miss order history, can't update tickets, and force customers to repeat themselves. That's not customer experience improvement — it's a new layer of friction.
Reaktly's Custom Integration service connects the platform to the infrastructure that powers your business. We design and implement secure, reliable integrations across CRM, support tools, order management, ecommerce platforms, internal databases, and operational APIs — so AI agents and human teams always have the context they need to act.
This turns customer-facing AI from a chat interface into a genuine operational tool: one that can look up a customer's subscription status, retrieve an order, log a support interaction, or trigger a workflow — all without switching tabs or waiting for a handoff.
We've built integrations across Shopify, Salesforce, HubSpot, Zendesk, custom REST APIs, and proprietary internal systems. Whatever your stack, we approach each integration with the same standard: reliable, documented, and maintainable by your team.
We inventory the systems your AI agents and support team need to interact with, define the data flows required, and design an integration architecture that is secure, maintainable, and scoped to your actual use cases.
We implement the agreed integrations — API connectors, webhooks, data mapping, and real-time sync pipelines — and wire them into the agent action layer and your team's inbox so every interaction has the right context available.
We run end-to-end integration tests, validate data accuracy against your source systems, and hand over full documentation covering each integration, its data flow, and how your team can maintain and extend it.