Built to improve customer experience through AI
Reaktly is a German AI customer experience platform. We help teams deliver faster, smarter, and more consistent customer interactions through AI agents, trusted knowledge, and seamless human handoff.
Founded in Tornesch, Germany, Reaktly was built on one belief: great customer experience requires more than automation. It requires trusted knowledge, seamless collaboration between AI and human teams, and a deep understanding of how customers actually move through a journey.
We work with e-commerce brands, service businesses, and enterprise support teams to implement AI-powered experiences that are fast, consistent, and genuinely helpful.
Our Capabilities
Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with IQ scoring that identifies gaps and keeps your knowledge base accurate and current.
Reaktly detects when human intervention is needed and fires instant notifications via Slack, Teams, or email — so high-value opportunities and critical AI failures are never missed.
Our Services
Implementation & Engineering
Automate customer support with AI agents that resolve routine issues, fetch order data, and route complex cases to humans.
Design and deploy AI agents shaped around your specific workflows, customer journeys, and service standards — not generic AI agent templates.
Advisory & Strategy
Structure, score, and continuously improve the content your AI depends on — so it answers accurately, cites trusted sources, and gets better over time.
Founder
Get in Touch
Ready to transform your customer experience?
Book a demo and see how Reaktly connects AI agents, trusted knowledge, and human handoff to improve quality across every customer touchpoint.