Auto-generate, score, and maintain help content from your existing data
Knowledge Base Automation
Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with quality scoring that identifies gaps and keeps your knowledge base current.
Knowledge quality you can see
Improves AI accuracy over time by making content quality visible and highlighting what needs work automatically.
Less maintenance
Reduces errors and manual upkeep, because the AI scores which content it can answer from reliably.
One knowledge base for everyone
Leads to fewer follow-up questions, steadier answers, and one shared knowledge base for AI and your team.
Most knowledge bases go stale the moment they’re published. Content is added manually, gaps are only discovered when a customer asks a question no one anticipated, and there’s no reliable way to know which articles are actually helping.
Reaktly’s Knowledge Base Automation inverts this. We ingest your existing sources — help docs, PDFs, past support tickets, product pages — and automatically generate structured FAQ entries, categorized and scored for quality. The quality scoring flags low-confidence articles, identifies topic clusters with no coverage, and surfaces high-frequency questions that haven’t been answered yet.
Connected to tools like WordPress, knowledge stays in sync as your product catalog and policies evolve. AI agents pull directly from this knowledge layer, so your AI agent is only as good as the content behind it — and we make sure that content keeps improving.
Integrations
Keep exploring
- Previous
Notifications & Escalation Logic
Reaktly detects when human intervention is needed and fires instant notifications via Slack, Teams, or email — so high-value opportunities and critical AI failures are never missed.
- Next
Intelligent Conversations & Analytics
Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
- Overview
Capabilities
Explore our core capabilities — from AI-powered automation to intelligent customer engagement.