E‑commerce stores
Reaktly helps e‑commerce teams reduce manual support by combining a fast, on‑site AI chat widget with multichannel reach (web + WhatsApp). The widget answers product questions, recommends relevant items, and hands off to a human agent when escalation or context is required.
Reaktly helps e‑commerce teams reduce manual support by combining a fast, on‑site AI chat widget with multichannel reach (web + WhatsApp). The widget answers product questions, recommends relevant items, and hands off to a human agent when escalation or context is required.
Our knowledge‑base ingestion makes product docs, FAQs and internal guides searchable for the AI, enabling both customer help and ongoing content improvement.
Who it's for:
- SMB
- Mid‑market
At a Glance
Common Challenges
High ticket volume for repetitive product questions
Customers ask the same product and shipping questions repeatedly, creating a backlog for support agents and wasting valuable agent time.
Slow first response times and long resolution cycles
Ticket routing and manual lookups delay answers, hurting conversion and customer satisfaction.
Cart abandonment from missing pre‑sale assistance
Shoppers drop out when they can't quickly find product fit, sizing, or availability information, reducing conversions.
How We Help
Multichannel AI chat widget for web & WhatsApp
Instantly answers product and shipping questions on-site and via WhatsApp, reducing repetitive tickets and improving conversion.
Knowledge base ingestion and searchable docs
Make product docs, FAQs and internal guides searchable so the AI gives accurate, context-aware replies.
Agent inbox with handover and escalation
Seamless handoff to human agents with full conversation context when escalation is needed.
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