Real-time alerts that route critical events to the right person instantly
Reaktly detects when human intervention is needed and fires instant notifications via Slack, Teams, or email — so high-value opportunities and critical AI failures are never missed.
Automated, rule-based escalations prevent missed leads and critical support failures before they impact customer satisfaction.
Ideal for teams running a hybrid AI/human support structure who need seamless, context-preserving transitions.
Ensures rapid and consistent reaction to all important customer inquiries — regardless of whether AI or a human agent responds.
Reaktly detects in real time when human support is required and automatically routes notifications to the right people or systems. Via email, Slack, Teams, or webhook — critical events like new high-intent visitors, unanswered questions, failed AI responses, or potential sales opportunities are forwarded immediately.
The escalation logic ensures the right operator is informed at the right moment, reducing response times and preventing valuable interactions from falling through the cracks.