Capabilities

Unified inbox (web, WhatsApp, email), routing rules, real-time notifications and context-preserving handover so agents can take over, capture customer data and resolve fast.

Best-in-class embedding pipeline, hierarchical chunking, reranking and AI enrichment with source findability scoring — makes internal docs, product feeds and support archives reliably queryable by the chat agent.

Centralize product specs, docs and structured records into a searchable knowledge layer so AI agents answer accurately, stay current, and cite trusted sources.

Reach customers on every channel from a single platform — web chat, WhatsApp, email, and social — with unified conversation history, consistent AI responses, and no context loss across handoffs.

Reaktly detects when human intervention is needed and fires instant notifications via Slack, Teams, or email — so high-value opportunities and critical AI failures are never missed.

Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with IQ scoring that identifies gaps and keeps your knowledge base accurate and current.

Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.