HR — Answer Employee Questions Without Overloading HR Teams

HR teams spend a disproportionate amount of time answering the same questions: how many vacation days do I have, what's the parental leave policy, where do I submit an expense, how do I update my bank details. These are important questions for employees but low-value uses of HR time. At the same time, new hires are overwhelmed in their first weeks because they don't know who to ask or where to find information.

Reaktly deploys an internal HR knowledge agent that answers employee questions using your actual HR documentation — policy handbooks, benefits guides, onboarding checklists, tool access guides. Employees ask questions via chat and get accurate, sourced answers immediately. For requests that require HR action, the agent collects the necessary information and routes to the right person with full context. Sensitive matters always escalate to a human.