One unified platform across web, WhatsApp, email, and social
Reach customers on every channel from a single platform — web chat, WhatsApp, email, and social — with unified conversation history, consistent AI responses, and no context loss across handoffs.
Kanäle teilen denselben Verlauf — Kunden wechseln ohne Kontextverlust zwischen Web, WhatsApp und E-Mail.
Derselbe Wissensgraph liefert dieselbe Antwortqualität — unabhängig vom Kanal.
Eskalationen behalten den vollständigen Kontext über alle Kanäle hinweg — kein Kunde muss sich wiederholen.
Customers don't stay on one channel. They start on your website, follow up on WhatsApp, and expect your team to know the full story when they eventually call. Most support stacks fragment that history across disconnected tools.
Reaktly's Multi-Channel Engagement capability unifies every conversation behind a single platform. Web chat, WhatsApp, email, and social interactions are captured in one thread per customer — with full history, AI-generated context, and suggested responses available to every agent at a glance.
AI agents run consistently across all channels from the same knowledge layer, so customers receive accurate, on-brand answers whether they reach out via a website widget at 2pm or WhatsApp at midnight. Channel-specific routing rules let you define escalation paths per source, so WhatsApp chats can go to a different team than email tickets without any manual sorting.