Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
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Give employees instant answers to IT questions via AI chat — password resets, software access, troubleshooting guides — without clogging the helpdesk queue.
IT helpdesks spend the majority of their time on repetitive Tier 1 requests: password resets, VPN access, printer setup, software installation approvals. Every minute an IT engineer spends on a routine request is a minute not spent on infrastructure, security, or projects that actually require expertise. Employees also suffer — waiting hours for a simple answer when they just need to know how to connect to a network.
Reaktly deploys an internal AI agent connected to your IT knowledge base — runbooks, troubleshooting guides, access policies, tool documentation — so employees can get instant answers through a chat interface. For requests that require action (access requests, ticket creation, escalation), the agent routes to the right IT team member or system with full context. Complex issues escalate to an engineer with the full conversation already documented.
IT teams deflect 60-70% of Tier 1 tickets by giving employees a self-service channel that actually works. Engineers spend their time on infrastructure and projects, not password resets. Employees get answers in seconds rather than waiting in a queue. New hire onboarding is dramatically smoother because every IT question has an instant, accurate answer available from day one.
Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with IQ scoring that identifies gaps and keeps your knowledge base accurate and current.
Best-in-class embedding pipeline, hierarchical chunking, reranking and AI enrichment with source findability scoring — makes internal docs, product feeds and support archives reliably queryable by the chat agent.
Unified inbox (web, WhatsApp, email), routing rules, real-time notifications and context-preserving handover so agents can take over, capture customer data and resolve fast.
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Automate customer support with AI agents that resolve routine issues, fetch order data, and route complex cases to humans.
Structure, score, and continuously improve the content your AI depends on — so it answers accurately, cites trusted sources, and gets better over time.