Auto-generate, score, and maintain help content from your existing data
Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with IQ scoring that identifies gaps and keeps your knowledge base accurate and current.
Verbessert die AI-Genauigkeit dauerhaft, indem sie Content-Qualität transparent macht und Optimierungspotenziale automatisch hervorhebt.
Reduziert menschliche Fehler und manuellen Pflegeaufwand, da die AI eigenständig bewertet, welche Inhalte zuverlässig beantwortet werden können.
Führt zu weniger Rückfragen, stabilerer AI-Leistung und einer einheitlichen Wissensbasis, die sowohl AI als auch Mitarbeitende nutzen.
Most knowledge bases go stale the moment they're published. Content is added manually, gaps are only discovered when a customer asks a question no one anticipated, and there's no reliable way to know which articles are actually helping.
Reaktly's Knowledge Base Automation inverts this. We ingest your existing sources — help docs, PDFs, past support tickets, product pages — and automatically generate structured FAQ entries, categorized and scored for quality. The IQ scoring system flags low-confidence articles, identifies topic clusters with no coverage, and surfaces high-frequency questions that haven't been answered yet.
Connected to Shopify or WordPress, knowledge stays in sync as your product catalog and policies evolve. AI agents pull directly from this knowledge layer, so the answer quality of your chat automation is only as good as the content behind it — and we make sure that content is always improving.