Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
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Give employees instant answers to HR questions — policies, benefits, time-off, onboarding — via AI chat so your HR team focuses on what humans actually need to do.
HR teams spend a disproportionate amount of time answering the same questions: how many vacation days do I have, what's the parental leave policy, where do I submit an expense, how do I update my bank details. These are important questions for employees but low-value uses of HR time. At the same time, new hires are overwhelmed in their first weeks because they don't know who to ask or where to find information.
Reaktly deploys an internal HR knowledge agent that answers employee questions using your actual HR documentation — policy handbooks, benefits guides, onboarding checklists, tool access guides. Employees ask questions via chat and get accurate, sourced answers immediately. For requests that require HR action, the agent collects the necessary information and routes to the right person with full context. Sensitive matters always escalate to a human.
HR teams report 50-60% reduction in repetitive inbound queries once the knowledge agent is live. New hire onboarding satisfaction improves significantly because every question has an instant answer rather than requiring a new hire to hunt through a wiki or wait for their manager. HR professionals can focus on what matters: compensation decisions, performance conversations, hiring, culture — not answering the same policy question for the fifth time this week.
Deploy AI-powered conversations that understand context, resolve complex queries autonomously, and generate actionable analytics — so every customer interaction drives measurable improvement.
Automatically create FAQ articles and knowledge entries from documents, support tickets, and past conversations — with IQ scoring that identifies gaps and keeps your knowledge base accurate and current.
Best-in-class embedding pipeline, hierarchical chunking, reranking and AI enrichment with source findability scoring — makes internal docs, product feeds and support archives reliably queryable by the chat agent.
Unified inbox (web, WhatsApp, email), routing rules, real-time notifications and context-preserving handover so agents can take over, capture customer data and resolve fast.
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Automate customer support with AI agents that resolve routine issues, fetch order data, and route complex cases to humans.
Structure, score, and continuously improve the content your AI depends on — so it answers accurately, cites trusted sources, and gets better over time.